simpan Privacy Policy

This page describes what we collect when you use simpan and how we keep that data protected. We collect personal information to operate your account, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, verify your identity, and deliver slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, and sports and esports markets.

Your privacy is a core commitment. We use your data only for account management, payment processing, regulatory compliance, and fraud prevention. We do not sell your information to third parties, and we do not use it for marketing beyond service notifications you have consented to receive.

If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team through your simpan account dashboard. We respond to data-access requests within standard timeframes and take steps to correct or remove information upon request where applicable law permits.

What we collect and how we use it on simpan

When you create a simpan account, we collect your full name, email address, phone number, date of birth, and username. This information is used to create and manage your account, verify your identity during KYC review, and keep your account secure. We also collect your IP address and device information to detect suspicious login attempts and protect against unauthorised access.

To comply with anti-money-laundering regulations, we require you to submit proof of identity (government-issued ID) and proof of address (utility bill or bank statement). We store these documents securely and use them solely for account verification and fraud prevention. We do not retain copies longer than required by law, and we do not share these documents with third parties outside what is necessary for payment processing.

We collect transaction data—deposit amounts, withdrawal requests, tournament entries, and game activity—to maintain your account history and settlement records. This information is used to process withdrawals, calculate payouts, and detect fraud or rule violations. Transaction records are retained for the duration of your simpan account plus a minimum retention period required by law.

Third-party processors and data location

simpan works with payment processors, hosting providers, and compliance services to operate our platform. These third parties process data only on our behalf and are bound by confidentiality agreements. Our servers may be located outside your jurisdiction; by using simpan, you acknowledge that your data may be transferred to and stored in different countries.

We use reputable cloud hosting providers for data storage and backup. These providers maintain security certifications and follow data-protection standards. simpan does not control where backups are stored, but we ensure all processors meet minimum encryption and access-control requirements.

We do not share your data with marketing partners, advertisers, or unaffiliated third parties. simpan communication may include account notifications, settlement updates, and service announcements. You may manage notification preferences in your account settings, but we will retain the ability to send critical account-security and legal notices.

Your rights and our simpan data practices

We at simpan respect your privacy rights. You have the right to access your personal data held by us, request corrections if information is inaccurate, and request deletion of your data subject to legal retention obligations. To exercise these rights, contact our support team with a clear request and we will respond within the timeframe specified by applicable law.

• 1
  Access and portabilityYour data

  You may request a copy of all data simpan holds about you in a portable format. We will provide this within standard timeframes at no charge.

• 2
  Correction and deletionAccuracy

  We will correct inaccurate data upon request. We may retain data if required by law (e.g., for anti-money-laundering compliance or dispute resolution) but will flag it as "deletion requested" in our systems.

• 3
  Account closureWithdrawal

  You may close your simpan account at any time. Upon closure, we will delete non-essential data but retain transaction records and identity documents as required by law.

Cookies and tracking on simpan

simpan does not use cookies for cross-site tracking or to build profiles for sale to third parties. Our analytics tools collect aggregate usage data (pages visited, session duration) but do not track individual browsing history outside simpan.

Account holders in Jakarta, Surabaya, Bandung, Medan, and Semarang are subject to the same data-protection practices. We do not vary data handling by region except where local law requires specific treatment. If your jurisdiction has data-residency requirements or stricter privacy laws, contact our support team to discuss compliance options.

We review this privacy policy periodically and may update it to reflect changes in our practices or applicable law. We will post material changes on this page and notify you through your simpan account if changes significantly affect how we handle your data. Continued use of simpan after an update constitutes acceptance of the revised policy.