simpan Casino & Sportsbook Terms

When you open an account on simpan, you enter into an agreement with us to use our platform responsibly and in compliance with applicable law. We operate slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League), and esports offerings (Mobile Legends, Free Fire, PUBG Mobile). Our terms set out what we expect from you and what you can expect from us.

This document covers account opening, deposits and withdrawals, bonus terms, dispute resolution, and our jurisdiction notice. We've written these terms in plain language so you understand your rights and obligations. If anything is unclear, our support team is available to answer questions.

simpan services are available only where local law permits. By creating an account, you confirm that you are accessing simpan from a jurisdiction where our services are legally available and that you comply with all applicable regulations in your region.

Account opening and verification on simpan

To open an account on simpan, you must provide accurate personal information, including your full name, date of birth, email address, and phone number. We require this information to verify your identity and comply with anti-money-laundering regulations. During account setup, you will be asked to create a password and select security questions.

Before you can deposit or withdraw funds on simpan, we conduct Know Your Customer (KYC) verification. This involves submitting a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). We review these documents within one business day. If we cannot verify your identity, we may suspend your account until the issue is resolved.

We reserve the right to close or suspend your simpan account if we detect fraudulent activity, multiple accounts under the same person, or violation of these terms. Account closure is permanent, and any remaining balance will be returned to your registered payment method within standard processing times.

Deposits and payment methods on simpan

simpan accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed immediately upon confirmation. We do not charge deposit fees, though your payment provider may apply their own charges. Minimum and maximum deposit amounts are displayed in your account settings and may vary by payment method.

All deposits are final. We do not reverse deposits except in cases of technical error or fraud. If you believe a deposit was processed incorrectly, contact our support team with transaction details, and we will investigate.

Withdrawals and settlement on simpan

You may withdraw funds from your simpan account at any time, subject to account verification and available balance. Withdrawals are processed to the same payment method used for your most recent deposit. Processing times vary by payment method: mobile wallets typically settle within hours, while bank transfers may take one to two business days.

simpan does not guarantee withdrawal processing within a specific timeframe. Processing times depend on your payment provider and banking system. If your withdrawal is delayed beyond the standard window, contact our support team with your transaction ID.

Our simpan policies and dispute resolution

When you participate in slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) or live-dealer games on simpan, tournament results and settlement are final once published. We use certified random number generation for all games, and results cannot be reversed or modified. If you believe a result is incorrect due to a technical error, you have seven days to contact our support team with evidence.

simpan does not offer bonus funds or promotional credits at this time. Any future bonus offers will be clearly communicated through your account dashboard and will include specific terms and conditions. Bonus funds, if offered, are subject to wagering requirements and may have expiration dates.

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  Dispute reportingProcess

  If you have a dispute with simpan regarding a game result, settlement, or account issue, contact our support team within seven days of the incident. Provide your account ID, transaction ID, and a detailed description of the issue.

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  Investigation and resolutionTimeline

  We investigate disputes within five business days and respond with our findings. If we determine an error occurred, we will correct your account balance. If we find no error, we will explain our decision in detail.

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  EscalationAppeal

  If you disagree with our resolution, you may escalate your dispute to our management team. Provide additional evidence or reasoning, and we will conduct a final review within ten business days.

Jurisdiction and applicable law

Players in Jakarta, Surabaya, Bandung, Medan, and Semarang are responsible for verifying that their access to simpan complies with local regulations. simpan is not responsible for any legal consequences arising from your use of our platform in violation of local law.

These terms are governed by the laws of the jurisdiction in which simpan operates. Any disputes arising from these terms or your use of simpan will be resolved through our internal dispute process first. If you remain unsatisfied after our final review, you may pursue legal action in the appropriate court of that jurisdiction.

We reserve the right to modify these terms at any time. Changes will be posted on this page, and your continued use of simpan constitutes acceptance of the updated terms. If you do not agree with any changes, you may close your account and request a withdrawal of your remaining balance.